Return & Refund Policy

Last Updated: May 16, 2026

Welcome to Farmora. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 7 days of delivery for eligible products.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Opened seed packets
• Used gardening products
• Perishable or damaged plants
• Clearance or sale items

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product
• A brief description of the issue

We will arrange a replacement or refund after verification.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

Shipping charges are non-refundable unless the mistake was on our side.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The product arrived damaged

Order Cancellation

Orders can be canceled within 12 hours of placing the order. Once shipped, orders cannot be canceled.